FAQ

We offer two convenient payment options:

• COD (Cash on Delivery): Pay in cash or via Mpesa when our Delivery Associate arrives at your doorstep.
• Online Payment: Prepay for your order at checkout, before receiving your package.

---

• For Cash on Delivery: Simply fill out the "Payment on Delivery" Order Form. Once your order is confirmed, we’ll send an automatic email with your order details and personal information.
• For Online Payment: To enjoy a special discount, click the button "Pay Online👉🏾 Get an Extra Discount". This will take you to the checkout page where you can complete your payment.

---

Once your order has been processed or shipped, we cannot modify the shipping address. Please ensure your shipping address is your residential address, as we cannot predict how long customs might hold packages sent to temporary or vacation addresses.

---

Typically, orders are delivered within 1-5 business days.

Our courier team will reach out to you within 2 business days after your order is placed. We'll also notify you by phone call once your package arrives.

To ensure a smooth and timely delivery, please take note of the phone call.

---

If you've placed your order successfully but haven't received a response from us, please check your WhatsApp for any missed calls. We typically leave a message if we can’t reach you. Kindly reply to the message or reach out to confirm your delivery (for the fastest response).

Alternatively, you can contact us via:

• Email: funlotshop@163.com
• Facebook Inbox

If you've already spoken with us on the phone but haven’t received your delivery, please reach out through the following channels:

• Contact the courier team (for the quickest response)
• Email: funlotshop@163.com
• Facebook Inbox

Please provide your order number or phone number so we can quickly locate your order and assist you.

---

If you have any further questions, don't hesitate to email us at funlotshop@163.com.